Who we are
Harley Cavendish Clinic Ltd at 85 Wimpole Street, London, W1G 9RJ, United Kingdom and online. Our website address is: https://coupleintensive.com.
What personal data do we collect and why do we collect it
We are committed to keeping your personal information safe and being clear about how we collect your data, how we store it and what we do with it.
This privacy policy applies to the website coupleintensive.com, whether you want information, support or training from us, buy products or use our services.
Counselling services governed by this policy include our enquiry form and follow-up calls, face-to-face, telephone and webcam (using ZOOM) counselling services.
This privacy notice, along with our website terms and conditions and our cookies policy lets you know how we collect, use and keep your personal information safe.
If you have any queries about our Privacy Policy, please get in touch:
By email: admin at coupleintensive dot com
What information do we collect about you
The information you give to us directly:
We collect and store information that you give us when you do the following things on our website(s):
- Register for a newsletter or other communication
- Register for a workshop, online course or training
- Request a Consultation
- Make an Enquiry
- Buy products online
- Take a quiz
- Complete a survey
- Give me feedback or make a complaint
The information you give us indirectly
We store data about your visits to our website, for example, your location data or IP address. We store information about how you navigate our website, although this cannot be used to personally identify you.
We may also collect and store your personal information if you interact with us on my social media channels: Facebook, Twitter and LinkedIn. This will depend on your own privacy settings on these individual channels, so make sure you check these first.
Depending on what you do on our website, we may collect and store the following types of personal information: name, email address, location, date of birth, mobile or telephone number, relationship status, gender, sexual orientation, financial details, credit/debit card information, details about your education and career.
Certain types of personal information are recognised by data protection law as being more ‘sensitive’. So things like sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life fall into this category.
We will only collect sensitive information like this where it informs the provision of the service to you. Whenever we do this, we will state clearly at the time, why this information is required.
How we use your personal information
We will use your personal information to do the following:
- Provide you with information, products or services you’ve requested or that we feel might be of interest to you.
- Make our marketing campaigns more targeted and relevant to potential clients and donors; We will only send you marketing information if you have given us specific consent to do so.
- Respond to direct requests where you contact us with a query – We will use your personal information to respond.
- Carry out general administrative tasks like dealing with complaints and feedback, essential record-keeping and payment processing.
- Transact: We will use your personal information to take payments from you when processing orders and payments for goods and services.
- Keep you safe: if we reasonably think you (or someone else) are at risk of serious harm or abuse.
- Conduct polls, surveys and market research: We may invite you to take part so that we can improve our website, services and/or strategic development.
- Monitoring and evaluation: we use your personal information to inform and develop our service delivery.
- Improve your experience of our website, so that we may offer you a more user-friendly navigation of the website.
- Profiling and analysis: We will use your personal information to help us better target communications so that you are more likely to receive communications relevant to your interests.
How long will you keep my personal information?
I am committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. I may hold some types of data for up to seven years.
In the case of financial transactions, I will keep your personal information for as long as legally required in respect of tax or accounting purposes, which could be anything up to six years after a transaction has taken place.
Do you share my information with anyone else?
We will only use your personal information for the purposes for which it was obtained in the first place. We won’t share it with any third parties and you won’t receive any communications from other organisations.
However, there are two very explicit ways in which your data might be shared:
If we use third-party suppliers to help deliver my services. For example; We use FastMail and Spark to send and receive email; We use Fluent CRM to process newsletter registrations and to send out newsletters via email. We use Fastmail and SetMore, Fantastical and Google calendars to record appointments. We may also use SetMore to book and confirm appointments and we may use Thinkific to manage and deliver online courses.
Where we are legally bound to disclose your personal information, for example, to further a criminal investigation or to keep you safe if we believe you (or someone else) is at risk of serious harm or abuse.
How do we keep your information safe?
We have both digital and operational safeguards to make sure your data is secure.
All our online forms are protected by secure end-to-end encryption. Where we pass highly sensitive data over the internet such as credit or debit card details, we use TLS to encrypt data between the client and our partners.
We are PCI (Payment Card Industry) compliant and use PCI-compliant providers (Squareup) to collect this data on our behalf; we don’t store this data on our systems.
There are, however, inherent risks to passing information over public networks and we cannot 100% guarantee the security of data handled in this way.
Our web servers are located at data centres in the UK and managed by KINSTA.
Your rights and managing your data
You have the right to request access to the personal information that we store and process about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether.
We will not charge you for either considering or complying with a request unless it is deemed to be excessive. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:
- The purposes of the collection, processing, use and storage of your personal data.
- The source(s) of the personal information, if it was not obtained from you.
- The categories of personal data stored about you.
The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.
The envisaged period of storage for your personal data or the rationale for determining the storage period.
The use of any automated decision-making and/or profiling
If you’d like to make a request relating to any of the rights above, please send a request by emailing admin at coupleintensive dot com
How to make a complaint
If you have any questions about this privacy policy or how we handle your personal information, or if you wish to make a complaint, please email admin at coupleintensive dot com.
If you’re unhappy with our response, you may then raise your concern directly with the Information Commissioner’s Office: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF UNITED KINGDOM.
Alternatively, you can visit the ICO website.
Cookies
Cookies are little text files downloaded by and stored on your device (phone, laptop, tablet, etc.) when you visit a website. Cookies are used to help the website owner to provide you with a smooth experience while you browse.
We use cookies to:
- Make my website work more effectively
- Collect anonymous data to gain insight into how visitors use my website
- Help me show advertisements about my services to those people who might be interested in them
- Allow you to share content with social networks like Twitter and Facebook.
We do not use cookies to collect any information that could personally identify you. Neither do we use cookies to pass on any personally identifiable information to third parties.
Changes to our privacy policy
Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes and that you are happy with them.
(Last updated: 25 December 2023)